One must place a large degree of trust in a doctor that they will take the steps necessary to protect the health and relieve the suffering of loved ones. I brought John to the Knoxville Pet Emergency Clinic believing that I was taking him to a place where he might be helped. He required immediate, emergency care, and this was not provided to him.

The Complaint

"John was in a cage, aware of his surroundings and in pain. He was cold. What remained of his legs were exposed to air and laying on a damp urine-soaked spot of his bedding. Occasionally, he would try to kick his back legs and then cry in pain."

"Treatment was recommended, scheduled, and then not provided to my pet, who was in critical condition. Staff delayed necessary emergency treatment for 21 hours and did not inform me of the offerings of other emergency clinics who may have been able to provide treatment."

"His wounds were never cleaned or examined in detail. Treatment that I authorized was not administered. I was given no referral for competent treatment. This neglect is nothing short of cruelty to animals."

The Findings of the Veterinary Review Board

"The only answer the Peer Review Committee can draw from this is that Dr Alford wished to have no further contact with Mr Gray and ultimately had no interest in performing any of the prescribed treatment on John outside of the stabilization and analgesia."

"Ultimately a cat that was presented at 10:25AM on Sunday was discharged at 6:30am on Monday and his wounds were in the same state as when presented excepted they were beginning to dry, necrose and were by Mr Gray's observation contaminated with urine. This alone is quite disconcerting considering the remarks that Dr Alford made to Mr Gray at presentation about how important it was to perform the recommended procedures as soon as possible. The Peer Review Committee felt that the level of care administered to this patient after the initial treatments varied far from what would have been the accepted normal standard degree of care extended in both emergency and general practice settings. "

"If it is a persistent problem it would be a consideration that Dr Alford seek employment in a less clinically demanding setting."


(c) 1997 Chriscypher Gray